- She is unable to retain good, competent staff. Why? The day of our very first meeting, she made me wait for one hour while she was on the phone in her accountant’s office because all of her payroll checks bounced. Later she would blame her slow response on the fact that a key employee quit. Clue #1.
- After meeting with her for about 90 minutes, she decided she could take my case where other attorneys wouldn’t. Clue #2.
- I was instructed not to make any more mortgage payments and fill out a gazillion forms. Upon completion of mountains of paperwork and payment of initial fees, she delayed filing for nearly two months. Why? She said she had other more important cases she was working on. My case was not a priority. I wasn’t in foreclosure, i.e., my butt wasn’t on fire, therefore I could wait a while. Clue #3.
- She has zero customer service skills. Leave a message, you may or may not get a return call. On one of many occasions, I sent an e-mail asking simple questions like, “I have a new real estate agent. What does she need to do next? What is the procedure?” Not only did she make me wait a week before responding, she cut me down with extreme unprofessionalism and vitriol. Somewhere in her nasty note was the very simple answer I requested after reading a rather long rant about how she is overservicing my account, that she wants off of my case and a rather large bill is en route. Clue #4.
ABOUT BORICUA CONFIDENTIAL©™
Boricua Confidential chronicles my new life as a single mom of two kids after my husband died from medullary thyroid cancer on our son’s seventh birthday in 2006. Join me on this journey of change, revival, reformation, discovery and new direction ordered of God.